Terms and Conditions
Last modified: June 16, 2026Effective date: July 20, 2026
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Upcoming Terms Change
These Terms will be updated on July 20, 2026, following the launch of the short-term rental service.
The current Terms remain in effect until the effective date.
Article 1 (Purpose)
These Terms and Conditions ("Terms") govern the rights, obligations, and responsibilities between House Sarah Co., Ltd. ("Company") and users in connection with the use of the serviced-residence service WECO STAY and the short-term rental service WECO LIVING (collectively, the "Services") provided through the Company's website WECO STAY (wecostay.com) (the "Site").
Article 2 (Definitions)
1. "User" means any member or non-member who uses the Services provided by the Company in accordance with these Terms.
2. "Member" means a person who accesses the Company's Site, enters into a service agreement with the Company in accordance with these Terms, and registers as a member, and who continuously uses the Services provided by the Company.
3. "Non-Member" means a person who accesses the Company's Site without registering as a member and uses the Services provided by the Company in accordance with these Terms. These Terms apply equally to users of the Services as non-members, and the Company provides notice of the items of personal information collected, the purposes of collection, and the retention period, and obtains consent at the time of reservation or inquiry.
4. "WECO STAY" means the serviced-residence service provided by the Company through the Site.
5. "WECO LIVING" means the short-term rental service provided by the Company through the Site.
2. "Member" means a person who accesses the Company's Site, enters into a service agreement with the Company in accordance with these Terms, and registers as a member, and who continuously uses the Services provided by the Company.
3. "Non-Member" means a person who accesses the Company's Site without registering as a member and uses the Services provided by the Company in accordance with these Terms. These Terms apply equally to users of the Services as non-members, and the Company provides notice of the items of personal information collected, the purposes of collection, and the retention period, and obtains consent at the time of reservation or inquiry.
4. "WECO STAY" means the serviced-residence service provided by the Company through the Site.
5. "WECO LIVING" means the short-term rental service provided by the Company through the Site.
Article 3 (Effectiveness and Amendment of Terms)
1. The Company shall post or provide through a separate linked screen or pop-up screen on the initial service page of the Site information such as the content of these Terms, the Company's trade name and name of its representative, the address of its place of business (including the address where consumer complaints can be handled), telephone number, email address, business registration number, mail-order business registration number, and the person responsible for personal information management, so that users may easily access such information.
2. The Company shall post important information such as cancellation policies through a separate linked screen so that users can understand such information.
3. The Company may amend these Terms to the extent that such amendments do not violate the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on the Consumer Protection in Electronic Commerce, and other applicable laws.
4. When the Company amends these Terms, it shall provide notice specifying the effective date and reasons for the amendment, together with the current Terms, from 7 days prior to the effective date until the day before the effective date. However, where the amendment is unfavorable to users, the Company shall post notice on the Site from 30 days prior to the effective date, clearly displaying the effective date and the changes (before and after amendment) in a manner that is easy for users to understand, and shall provide separate notice through electronic means such as email.
5. If the Company provides notice or notification in accordance with the preceding paragraph stating that users who do not express an intention to refuse by the effective date of the amended Terms shall be deemed to have agreed to the amendment, and a user fails to expressly refuse, the user shall be deemed to have agreed to the amended Terms. Users who do not agree to the amended Terms may terminate the service agreement by withdrawing their membership.
2. The Company shall post important information such as cancellation policies through a separate linked screen so that users can understand such information.
3. The Company may amend these Terms to the extent that such amendments do not violate the Act on the Regulation of Terms and Conditions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Act on the Consumer Protection in Electronic Commerce, and other applicable laws.
4. When the Company amends these Terms, it shall provide notice specifying the effective date and reasons for the amendment, together with the current Terms, from 7 days prior to the effective date until the day before the effective date. However, where the amendment is unfavorable to users, the Company shall post notice on the Site from 30 days prior to the effective date, clearly displaying the effective date and the changes (before and after amendment) in a manner that is easy for users to understand, and shall provide separate notice through electronic means such as email.
5. If the Company provides notice or notification in accordance with the preceding paragraph stating that users who do not express an intention to refuse by the effective date of the amended Terms shall be deemed to have agreed to the amendment, and a user fails to expressly refuse, the user shall be deemed to have agreed to the amended Terms. Users who do not agree to the amended Terms may terminate the service agreement by withdrawing their membership.
Article 4 (Membership Registration)
1. Users apply for membership by filling in their member information in accordance with the registration form prescribed by the Site and expressing their agreement to these Terms. In connection with this, the Company may request identity verification (including real-name confirmation) through a specialized agency.
2. The Company may refuse to approve, or may subsequently terminate, a membership registration application that falls under any of the following:
1) Where the applicant has previously lost membership status under Article 5, Paragraph 2 of these Terms — except where 3 years have elapsed since the loss of membership status and the Company has consented to re-registration
2) Where the membership registration form contains false information, omissions, or errors
3) Where the application is submitted using another person's identity
4) Where the applicant is a child under the age of 14
5) Where the Company determines it necessary based on reasonable judgment
3. The membership agreement shall be deemed to have been formed at the time the Company's approval reaches the member.
2. The Company may refuse to approve, or may subsequently terminate, a membership registration application that falls under any of the following:
1) Where the applicant has previously lost membership status under Article 5, Paragraph 2 of these Terms — except where 3 years have elapsed since the loss of membership status and the Company has consented to re-registration
2) Where the membership registration form contains false information, omissions, or errors
3) Where the application is submitted using another person's identity
4) Where the applicant is a child under the age of 14
5) Where the Company determines it necessary based on reasonable judgment
3. The membership agreement shall be deemed to have been formed at the time the Company's approval reaches the member.
Article 5 (Withdrawal and Loss of Membership)
1. Members may request withdrawal at any time, and the Company shall process such withdrawal requests.
2. If a member falls under any of the following, the Company may restrict or suspend the member's membership without prior notice. The Company shall not be liable for any damages arising therefrom.
1) Where the member registered false information on the membership registration form
2) Where the member provided false information regarding the booker or visitor at the time of accommodation reservation
3) Where the member threatened the order of electronic commerce by interfering with another person's use of the Site or misappropriating their information
4) Where the member otherwise violated applicable laws, these Terms, or the Company's service operation policies
3. After the Company restricts or suspends a member's membership, if the same conduct is repeated two or more times or the reason for restriction or suspension is not remedied within 30 days, the Company may cause the member to lose their membership status.
4. Where the Company suspends or causes a member to lose their membership status, the Company shall notify the member within 1 month from the date of suspension or loss through at least one of the following methods: written notice, telephone, email, or text message.
2. If a member falls under any of the following, the Company may restrict or suspend the member's membership without prior notice. The Company shall not be liable for any damages arising therefrom.
1) Where the member registered false information on the membership registration form
2) Where the member provided false information regarding the booker or visitor at the time of accommodation reservation
3) Where the member threatened the order of electronic commerce by interfering with another person's use of the Site or misappropriating their information
4) Where the member otherwise violated applicable laws, these Terms, or the Company's service operation policies
3. After the Company restricts or suspends a member's membership, if the same conduct is repeated two or more times or the reason for restriction or suspension is not remedied within 30 days, the Company may cause the member to lose their membership status.
4. Where the Company suspends or causes a member to lose their membership status, the Company shall notify the member within 1 month from the date of suspension or loss through at least one of the following methods: written notice, telephone, email, or text message.
Article 6 (User Obligations)
1. Users must comply with the following:
1) Users must comply with applicable laws, these Terms, the Company's usage guidelines, service operation policies, notices related to the Services, and other matters notified by the Company.
2) Where a user who is a minor uses the Services, the user's legal representative must consent to the relevant contract. If a minor enters into an accommodation contract or similar agreement without the consent of their legal representative, the minor or their legal representative may cancel such contract. However, cancellation is not permitted where the minor misrepresented themselves as an adult or misrepresented that their legal representative had consented.
2. Users must not engage in any of the following acts:
1) Misappropriating or improperly using another person's personal information or payment information
2) Interfering with the Company's normal service operations
3) Violating applicable laws by posting or transmitting malicious code, viruses, or illegal information
4) Infringing the Company's or any third party's intellectual property rights, including copyrights
5) Using the accommodation facility in excess of the contracted number of occupants
6) Bringing pets onto the premises or smoking in areas not designated within the facility without the Company's prior written consent
7) Causing harm or discomfort to other users or nearby residents through noise, odors, or disturbances
8) Any other illegal or improper acts
1) Users must comply with applicable laws, these Terms, the Company's usage guidelines, service operation policies, notices related to the Services, and other matters notified by the Company.
2) Where a user who is a minor uses the Services, the user's legal representative must consent to the relevant contract. If a minor enters into an accommodation contract or similar agreement without the consent of their legal representative, the minor or their legal representative may cancel such contract. However, cancellation is not permitted where the minor misrepresented themselves as an adult or misrepresented that their legal representative had consented.
2. Users must not engage in any of the following acts:
1) Misappropriating or improperly using another person's personal information or payment information
2) Interfering with the Company's normal service operations
3) Violating applicable laws by posting or transmitting malicious code, viruses, or illegal information
4) Infringing the Company's or any third party's intellectual property rights, including copyrights
5) Using the accommodation facility in excess of the contracted number of occupants
6) Bringing pets onto the premises or smoking in areas not designated within the facility without the Company's prior written consent
7) Causing harm or discomfort to other users or nearby residents through noise, odors, or disturbances
8) Any other illegal or improper acts
Article 7 (Copyright)
1. The copyright to all content on the Site belongs to the Company or its rightful owners. However, the Company may use posts published on the Site (including size modifications within a scope that does not impair the content of the posts) for advertising and marketing purposes on other services operated by the Company, affiliated companies, and similar entities.
2. Users may not reproduce, transmit, distribute, publish, broadcast, or otherwise use the Site's content for commercial purposes, or permit third parties to do so, without the Company's prior written consent.
3. The Company shall bear no responsibility where content posted by a user on the Site infringes the copyright or other rights of another person. If the Company receives a claim for damages or other objection from a third party on the grounds that a user has infringed that third party's copyright, the relevant user shall make efforts to indemnify the Company, and if the Company is not indemnified, the user shall bear all damages incurred by the Company as a result.
4. The Company may delete posts published by a member who has withdrawn their membership or whose membership has been suspended or terminated.
2. Users may not reproduce, transmit, distribute, publish, broadcast, or otherwise use the Site's content for commercial purposes, or permit third parties to do so, without the Company's prior written consent.
3. The Company shall bear no responsibility where content posted by a user on the Site infringes the copyright or other rights of another person. If the Company receives a claim for damages or other objection from a third party on the grounds that a user has infringed that third party's copyright, the relevant user shall make efforts to indemnify the Company, and if the Company is not indemnified, the user shall bear all damages incurred by the Company as a result.
4. The Company may delete posts published by a member who has withdrawn their membership or whose membership has been suspended or terminated.
Article 8 (Modification and Suspension of Services)
1. The Company may modify or suspend part or all of the Services when operationally necessary, such as for service improvements, equipment replacement, or system maintenance.
2. Where there is a modification or suspension of the content, method of use, or hours of use of the Services, the Company shall post notice on the Site screen in advance, specifying the reason for, content of, and timing of such modification or suspension. However, where the Company has an unavoidable reason that prevents advance notice, it may provide notice after the fact.
2. Where there is a modification or suspension of the content, method of use, or hours of use of the Services, the Company shall post notice on the Site screen in advance, specifying the reason for, content of, and timing of such modification or suspension. However, where the Company has an unavoidable reason that prevents advance notice, it may provide notice after the fact.
Article 9 (Disclaimer)
1. The Company shall be exempt from liability for service provision in the event that it is unable to provide the Services due to natural disasters or other force majeure events of comparable nature.
2. The Company shall not be liable for disruptions to a user's use of the Services caused by the user's own fault.
3. The Company shall not be liable for loss, theft, or damage to a user's belongings caused by the user's intentional act or negligence.
4. The Company shall not be liable for the reliability, accuracy, or other aspects of information, materials, or facts posted by users on the Site.
5. Users are responsible for managing their account IDs and passwords, and the Company shall not be liable for damages arising from account theft or negligent account management.
2. The Company shall not be liable for disruptions to a user's use of the Services caused by the user's own fault.
3. The Company shall not be liable for loss, theft, or damage to a user's belongings caused by the user's intentional act or negligence.
4. The Company shall not be liable for the reliability, accuracy, or other aspects of information, materials, or facts posted by users on the Site.
5. Users are responsible for managing their account IDs and passwords, and the Company shall not be liable for damages arising from account theft or negligent account management.
Article 10 (Reservation and Payment Policy)
1. (Formation of Reservation) A reservation is formed when the user agrees to these Terms, the Privacy Policy, and the service operation policies, and completes payment of the usage fee in accordance with the procedures prescribed by the Site.
2. (Obligation to Provide Information) Users must provide only accurate and truthful information at the time of reservation. If false or inaccurate information is provided, the reservation may be canceled, and the user shall be responsible for any disadvantages arising from the provision of false or inaccurate information.
3. (Cancellation and Refund Policy) Cancellation and refund of reservations shall be governed by the following. However, as accommodation services have the characteristic that resale becomes difficult with the passage of time, the Company shall separately notify users in advance and obtain their consent regarding cases where the right to cancel may be restricted (such as when the check-in date is imminent).
a. [WECO STAY] Reservations of fewer than 30 nights or individual reservations
b. [WECO STAY] Reservations of 30 nights or more or group reservations
c. [WECO LIVING] Reservations for stays of 7 days or more but less than 30 days
d. [WECO LIVING] Reservations for stays of 30 days or more
4. (Installment Payment) For WECO LIVING services, users may pay the total usage fee in installments on a monthly basis. Where installment payment (regular/automatic payment) is used, users must provide separate explicit consent regarding the storage and repeated use of payment method information. Details regarding installment payment shall be governed by the Company's service operation policies.
5. (Early Departure) If a user departs early during the usage period due to their own circumstances, refunds of usage fees already paid may be restricted in accordance with the refund policy under Article 10, Paragraph 3, and the conditions of the relevant reservation product.
a. [WECO LIVING] For reservations of 30 days or more: if the user departs early, the deposit shall not be refunded, and the usage fee for the relevant month already paid (based on 30 days) shall not be refunded. Furthermore, if rent up to the date the tenant actually vacates remains unpaid, the full monthly rent for the month including that date must be paid.
b. [WECO STAY] For reservations of 30 nights or more: if the user departs early, the room charges already paid shall not be refunded. In addition, accommodation charges up to the departure date shall be calculated on a pro-rata basis at the standard rate, and a separate fee of KRW 3,000,000 (minimum sales loss compensation) shall be charged.
6. (No-show) If a user fails to appear at the accommodation on the day of check-in without prior notice (No-show), the reservation shall be automatically canceled and the usage fee shall not be refunded.
2. (Obligation to Provide Information) Users must provide only accurate and truthful information at the time of reservation. If false or inaccurate information is provided, the reservation may be canceled, and the user shall be responsible for any disadvantages arising from the provision of false or inaccurate information.
3. (Cancellation and Refund Policy) Cancellation and refund of reservations shall be governed by the following. However, as accommodation services have the characteristic that resale becomes difficult with the passage of time, the Company shall separately notify users in advance and obtain their consent regarding cases where the right to cancel may be restricted (such as when the check-in date is imminent).
a. [WECO STAY] Reservations of fewer than 30 nights or individual reservations
| Cancellation Period(local time at the property) | Refund Amount |
|---|---|
| By 3:59 PM, 14 days before check-in | Full refund (free cancellation) |
| By 3:59 PM, 5 days before check-in | 50% refund |
| By 3:59 PM, 3 days before check-in | 30% refund |
| 2 days before check-in or later | No refund |
b. [WECO STAY] Reservations of 30 nights or more or group reservations
| Cancellation Period(local time at the property) | Refund Amount |
|---|---|
| By 3:59 PM, 30 days before check-in | Full refund (free cancellation) |
| All other cases | No refund |
c. [WECO LIVING] Reservations for stays of 7 days or more but less than 30 days
| Cancellation Period(local time at the property) | Refund Amount |
|---|---|
| Within 24 hours of payment completion | Full refund |
| By 3:59 PM, 14 days before check-in | 90% refund |
| By 3:59 PM, 8 days before check-in | 50% refund |
| Cancellation thereafter or No-show | No refund |
d. [WECO LIVING] Reservations for stays of 30 days or more
| Cancellation Period(local time at the property) | Refund Amount |
|---|---|
| Within 24 hours of payment completion | Full refund |
| By 3:59 PM, 30 days before check-in | 90% refund |
| By 3:59 PM, 15 days before check-in | 50% refund |
| Cancellation thereafter or No-show | No refund |
4. (Installment Payment) For WECO LIVING services, users may pay the total usage fee in installments on a monthly basis. Where installment payment (regular/automatic payment) is used, users must provide separate explicit consent regarding the storage and repeated use of payment method information. Details regarding installment payment shall be governed by the Company's service operation policies.
5. (Early Departure) If a user departs early during the usage period due to their own circumstances, refunds of usage fees already paid may be restricted in accordance with the refund policy under Article 10, Paragraph 3, and the conditions of the relevant reservation product.
a. [WECO LIVING] For reservations of 30 days or more: if the user departs early, the deposit shall not be refunded, and the usage fee for the relevant month already paid (based on 30 days) shall not be refunded. Furthermore, if rent up to the date the tenant actually vacates remains unpaid, the full monthly rent for the month including that date must be paid.
b. [WECO STAY] For reservations of 30 nights or more: if the user departs early, the room charges already paid shall not be refunded. In addition, accommodation charges up to the departure date shall be calculated on a pro-rata basis at the standard rate, and a separate fee of KRW 3,000,000 (minimum sales loss compensation) shall be charged.
6. (No-show) If a user fails to appear at the accommodation on the day of check-in without prior notice (No-show), the reservation shall be automatically canceled and the usage fee shall not be refunded.
Article 11 (Personal Data Protection)
1. Details regarding the Company's processing of personal information, including collection, use, provision, retention, and destruction, shall be governed by the 'Privacy Policy' separately posted on the Site.
2. Users must comply with applicable laws relating to the protection of personal information.
2. Users must comply with applicable laws relating to the protection of personal information.
Article 12 (Service Provider and Responsible Party)
This Site (wecostay.com) is a reservation platform operated by House Sarah Co., Ltd. House Sarah Co., Ltd. bears responsibility for the provision of actual accommodation/rental services, payment, cancellation, and refunds.
Article 13 (Dispute Resolution and Jurisdiction)
1. In the event of any dispute arising in connection with these Terms, the matter shall be resolved in accordance with the procedures prescribed by applicable laws, and the court having jurisdiction over the location of the Company shall have exclusive jurisdiction as the court of first instance.
2. The governing law of these Terms shall be the laws of the Republic of Korea. However, for users residing in the EU/EEA, mandatory provisions of the consumer protection laws of their country of residence may apply, and in such cases those provisions may take precedence over these Terms.
2. The governing law of these Terms shall be the laws of the Republic of Korea. However, for users residing in the EU/EEA, mandatory provisions of the consumer protection laws of their country of residence may apply, and in such cases those provisions may take precedence over these Terms.
Article 14 (Use by Minors)
1. Persons under the age of 19 may use the Services and enter into contracts only with the consent of their legal representative (person with parental authority or guardian), and may not stay alone without the consent of their legal representative. The Company may, if necessary, require submission of documents confirming whether consent of the legal representative has been obtained.
2. Children under the age of 14 are restricted from registering as members or using the Services, regardless of whether consent of their legal representative has been obtained.
3. If a minor enters into a contract without the consent of their legal representative, the minor or their legal representative may cancel such contract. However, cancellation is not permitted where the minor misrepresented themselves as an adult or misrepresented that their legal representative had consented.
4. For users residing in the EU/EEA who are under the age of 16 (or such other age as may be prescribed by the laws of their country of residence), additional parental consent may be required for the use of information society services and the processing of personal information under Article 8 of the GDPR, and the Company may take measures through reasonable efforts to verify whether such parental consent has been obtained.
2. Children under the age of 14 are restricted from registering as members or using the Services, regardless of whether consent of their legal representative has been obtained.
3. If a minor enters into a contract without the consent of their legal representative, the minor or their legal representative may cancel such contract. However, cancellation is not permitted where the minor misrepresented themselves as an adult or misrepresented that their legal representative had consented.
4. For users residing in the EU/EEA who are under the age of 16 (or such other age as may be prescribed by the laws of their country of residence), additional parental consent may be required for the use of information society services and the processing of personal information under Article 8 of the GDPR, and the Company may take measures through reasonable efforts to verify whether such parental consent has been obtained.
Article 15 (Use of Cookies and Analytics Tools)
The Company uses cookies for purposes such as service improvement and the provision of personalized services. For details on the purposes of cookie collection and use, the types of cookies, and how to refuse cookies, please refer to the 'Privacy Policy'.
Addendum
These Terms shall enter into force on July 20, 2026.
