FAQ

Account

(Web)
➊ My Page or the person icon in the top right.
➋ Click 'Log In.'
➌ Enter your email address.
➍ Enter the OTP code sent to your email to complete login.

(Mobile)
➊ Tap the menu icon (☰) in the top right.
➋ Tap 'My Page.'
➌ Tap 'Log In.'
➍ Enter your email address.
➎ Enter the OTP code sent to your email to complete login.

For your first login, please agree to the required terms before entering the OTP code.

To log in with a different email address, enter the email address you wish to use on the login screen. A new OTP code will be sent to that email. Enter the OTP code to complete login.

(Web)
➊ My Page or the person-shaped icon at the top right of the page.
➋ Click the 'Log In' button on My Page.
➌ Click 'Continue with Google.'
➍ Select the Google account you'd like to log in with to complete login.

(Mobile)
➊ Tap the three-line icon (☰) at the top right.
➋ Tap 'My Page.'
➌ Tap the 'Log In' button.
➍ Tap 'Continue with Google.'
➎ Select the Google account you'd like to log in with to complete login.

For your first login, please agree to the required terms before completing login.

Since the email address you registered with is used as your login ID, WECO STAY does not offer a separate feature to change your email address alone.
If you need to change your email address, please register again with your new email address. If you need information related to your existing account's reservation history, please contact us via Channel Talk and we'll be happy to assist you.

During the reservation process, on the "Guest Information" page, click the "Change" button under "Identity Verification" to re-verify your phone number.

To delete your account, please follow the steps below.

(Web)
➊ My Page or the person-shaped icon at the top right of the page.
➋ Click the 'Manage Account' button.
➌ Click the 'Delete Account' button at the bottom of the page.
➍ Enter your email address.
➎ Enter the OTP code sent to your email to permanently delete your account.

(Mobile)
➊ Tap the three-line icon (☰) at the top right.
➋ Tap 'My Page.'
➌ Tap the 'Manage Account' button.
➍ Tap the 'Delete Account' button at the bottom of the page.
➎ Enter your email address.
➏ Enter the OTP code sent to your email to permanently delete your account.

Clicking 'Delete Account' means that you agree to permanently delete your account. Please make sure to review the information below before deleting your account.

- You will no longer be able to use your WECO STAY account, and your account cannot be recovered.
- Any refund amount will be permanently forfeited once your account is deleted.
- After deleting your account, access to WECO STAY's service benefits and customer support may be limited.

Reservation

WECO STAY is an urban stay service available from one night. WECO LIVING is an urban living service designed for longer stays — with dedicated long-term rates, it offers a more accessible way to live in the city for 30 nights or more.

WECO LIVING is currently available at our Gangnam and Myeongdong locations. If you'd like to stay 30 nights or more at another location, or would like help finding the right service for your plans, feel free to contact us via Channel Talk anytime.

At the top of the website, select either the "WECO STAY" or "WECO LIVING" tab in the search bar, then enter your location, dates, number of guests, and number of rooms to see available options.

- If you select WECO STAY, choose your desired room, enter your booking information, and complete payment. Your reservation will be confirmed immediately, and a confirmation notice will be sent to the email address you provided.
- If you select WECO LIVING, online payment and contracting are not completed immediately. Use the "Inquiry" button on the detail page to submit your preferred move-in date and any questions, and our team will contact you via email to discuss contract terms and next steps.

A confirmation email will be sent to the email address you provided when booking through our official website. Please check your inbox (including your spam folder) and My Page first. If you’re still having trouble, contact us via Channel Talk with the name on the reservation and your check-in/check-out dates, and we’ll be happy to assist you.

We recommend checking your reservation directly through the app or confirmation email from the platform you booked with. If you need further assistance, please send us the following via Channel Talk:

- A confirmation email or a screenshot of your reservation details from the booking platform
- The screenshot must include your name, reservation number, and booking dates.

※ If you are not the original booker, the information we can provide may be limited.

Extensions can be made through your original booking platform or via Channel Talk. For room type changes or if you wish to shorten your stay, your existing reservation will need to be cancelled and a new one made. Cancellation fees may apply depending on the timing, so we recommend reviewing the cancellation policy before making any changes. During peak seasons, extensions may not be available, so checking in advance is recommended.

Yes, international card payments are available. On the reservation page, select International Card under Payment Method, then enter your card details in the KG Inicis payment popup. Please note that the CAPTCHA field will only activate after all card information has been entered.

Payment errors generally fall into two categories:

① "Authentication failed. Please contact your card issuer." Please contact your card issuer or bank directly. Please note that international card payments may not be supported in some regions (e.g., South America). If this is the case, please reach out via Channel Talk and we'll help arrange an alternative payment method.

② "3DS 2.0 Authentication Error" Your card requires 3DS authentication. Please contact your card issuer or bank to enable 3DS verification. If the issue persists, please contact us via Channel Talk and we'll assist you.

Check-in is at 4:00 PM and check-out is at 11:00 AM.

Yes, both are available at an additional charge of 10,000 KRW per hour, subject to room availability. Please request via Channel Talk by the day before your check-in or check-out, as same-day requests may not be accommodated.

We operate a self check-in system. On the day of check-in, you’ll receive an email with everything you need. Simply scan the QR code on the 1st floor, enter the name on your reservation and your check-in/check-out dates, and you’ll be able to view your room number and door password. Standard check-in begins at 4:00 PM, and our office is open from 10:00 AM to 9:00 PM.

Please check your spam or promotions folder first. If you still haven't received the email by noon on your check-in day, send us the following information via Channel Talk, and we'll resend it for you.

- A reservation confirmation or a screenshot of your reservation details from your booking platform.
- The screenshot must include your name, reservation number, and booking dates.

※ If you are not the original booker, the information we can provide may be limited.
※ You can also check your reservation through the app or confirmation email from the booking platform.

Due to our policy, room changes during your stay are generally not available. However, availability may vary depending on your booking channel and room availability. Please contact us via Channel Talk, and we’ll check your options and get back to you.

For direct bookings made through our official website, a full refund is available if you cancel by 3:59 PM, 14 days before check-in. After that, the following cancellation policy applies:

- 5 days before check-in: 50% refund
- 3 days before check-in: 30% refund
- 2 days before check-in or later: No refund

※ For bookings made through OTAs (Agoda, Booking.com, etc.), the cancellation policy of the respective platform applies. Please review the cancellation policy before making your reservation.

Stays of 30 nights or more, as well as group bookings, are available through direct booking only. A full refund is available if you cancel by 3:59 PM, 30 days before check-in. Cancellations made after this point are subject to the following policy.

- No refund will be provided for room fees already paid.
- The standard daily room rate will be charged on a pro-rata basis until the actual departure date.
- A minimum cancellation fee of KRW 3,000,000 will apply.

※ Please review the cancellation policy carefully before confirming a long-term stay or group booking.

If you haven’t checked in yet, we recommend modifying your reservation before any cancellation fees apply. If you check out early after check-in, refunds for the remaining nights are not available. For more information, please contact us via Channel Talk.

The availability of baby cribs and infant amenities varies by branch. If you’re planning to stay with an infant, please contact us via Channel Talk before booking. We’ll check availability for your preferred branch and let you know.

Booking directly through our official website means no OTA commission fees — just a better rate. For stays of 30 nights or more, please reach out via Channel Talk or email and we'll find the best option for your plans.

Children 24 months (2 years) and under may stay free of charge. Children 24 months and older are charged at the adult rate. Unaccompanied minors are not permitted to stay — if this applies to your situation, please contact us via Channel Talk first.

Convenience

Luggage storage is free on your check-in and check-out days. The location varies by branch.

Scan the QR code and enter your name and reservation dates to receive the access password. For storage on other days, a fee of 5,000 KRW per day applies.

Please contact us via Channel Talk with your name and check-in details, and we'll provide the password. If you've entered the wrong password multiple times, the lock may temporarily deactivate. If it's urgent, please visit the office directly.

After check-in, delivery staff can bring packages directly to your room door. Please make sure to include your room number when placing your order. We recommend scheduling deliveries for after your check-in date, as packages arriving before check-in may be difficult to receive.

Yes, delivery staff can bring items to your room door.
Please provide your room number to the delivery person.

Cleaning service is not included by default, but it can be arranged upon request.

The fee is 30,000–50,000 KRW per room, depending on room type.
Payment must be completed at the office by 6:00 PM the day before, and cleaning will be carried out between 11:00 AM and 4:00 PM the following day.

※ Office hours are 10:00 AM to 9:00 PM.

Yes, extra towels and amenities are available. For details, please refer to the WECO STAY Stay Guide in your room or contact us via Channel Talk.

Please contact us via Channel Talk with details about the lost item (description, branch, room number, and dates of stay). We'll look into it and get back to you as soon as possible.
Lost items are kept at the office for a certain period — we'll arrange a pickup or advise on how to retrieve it.

Etc